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Case 2:10-cv-01675-PD Document 68-2 Filed 04/21/11 Page 8 of 20 



h. The dome light in the galley may be used when the galley door is 
closed. 

All reading lights should be fiat and flush with the paneling. 

Check that the lampshades on the table lamps have their seams facing the wall. 
If not, turn the lampshade seams toward the wall and tighten the ball. Check 
the lampshades during the flight as they become unscrewed and the seams 
move. 

The tops of the lamp bases tend to collect dust quickly. Be sure to check them 
often and make sure they remain clear of dust 

12. Magazines 

The currents issues of the following magazines should be kept in the right side 
of the credenza: 



a. 


Business Week 


b. 


Details 


a 


The Economist 


d. 


Hie 


e. 


EHe Decor 


f. 


Fortune 


g- 


Gentlemen's Quarterly 


h. 


New York 


i. 


Newsweek 


j- 


Time 


k. 


Town and Country 


1. 


Vanity Fair 


m. 


Vogue 



Remove all inserts from the magazines. 

Set out a copy of each magazine regardless of whether or not Michael and 
Matthew have seen it 



Make sure that the current Ruehl CDs are playing when the 
passengers board the aircraft 

The volume dial should be set to the "V" and adjusted according to 
Michael or Matthew's request 

Turn the music off when opening the cabin door for takeoff; turn the 
music back on once the door is closed. 

For return flights, play the first track on the Gilly Hicks CD and 



13. Music 
a. 

b. 

c. 

d. 



Aircraft Standards 



Page 7 



Aircraft Appearance 



Case 2:10-cv-01675-PD Document 68-2 Filed 04/21/11 Page 12 of 20 



II. CREW STANDARDS 

A. Uniform 

The staff uniform provided for each staff member consists of the following: 
2. Jeans 

2. Polo Shirts 

3. Flip Flops 

4. A Belt (Males Only) 

5. A Winter Coat 

6. Hat (Males Only) 

7. Gloves (Males Only) 

8. Sunglasses (Males Only) 

9. Boxer Briefs (Males Only) 

10. Sweatshirts 

11. Cellular Telephones 

All staff will be responsible for laundering their own uniform and wearing all appropriate 
pieces while working. 

1. Winter Coat 

a. The winter coat may be worn to and from work, and any time you 
work outside of the house. 

b. When it is 50 degrees or colder, all crew members are to wear their 
coats when going outside. If it is above 50 degrees, no staff member 
is to wear their coat 

c Zip the jacket up to the fourth button from the bottom. The lowest 
button should be left undone, but the next three buttons up should 
be fastened. 

d. Flip up the collar on the coat 

e. The Captain and First Officer should hang their coats on pegs on 
the rear wall of the crew rest area. The cabin doors should be closed 
when putting on or removing coats. 

f. Stewards should hang their coals in the Baggage compartment The 
doors should be closed when putting on or removing coats. 

2. Cologne 

The male staff should sprite their urjiforms with Abercrombie & Fitch 41 
cologne upon arrival at the household and throughout the duration of the shift 

3. Gloves 

Gloves should be worn when the temperature is below 40 degrees. Do not wear 
the gloves while driving. 

4. Hats 

a. Hats should be worn when the temperature is below 40 degrees. 

b. Make sure that the brim of the hat is two inches thick. 



Aircraft Standards 



Page 11 



Crew Standards 



Case 2:10-cv-01675-PD Document 68-2 Filed 04/21/11 Page 13 of 20 



c. The brim should be pulled so that it is approximately in the middle 
of the forehead. 



5. Sunglasses 

Sunglasses are provided for any staff that will drive Michael and Matthew. All 
staff must coordinate wearing the sunglasses. 

6. Sweatshirt 

The sweatshirt is to be worn when in place of a jacket All staff must coordinate 
wearing the sweatshirt. 



7. Notes 

a. The shirt should be tucked in at the front between the front two belt 
loops and none of the buttons should be fastened. 

b. The jeans should sit at the hips. The belt is flipped over at the 
buckle. 

c. Please make sure that your uniform is always clean and in good 
condition. If you feel that an item of the uniform needs to be 
replaced, submit a uniform request through The Jeffries Family 
Office website or notify the Event Coordinator. 

4 "When on duty, all staff should carry the staff member's cellular 
telephone at all times. It is part of the uniform. 

e. While preparing the aircraft, crew members may wear boots only 
when necessary. They may not wear boots during the flight, when 
meeting passengers, or when disembarking passengers. 

f. Staff members should be well-groomed. Men are to be clean shaven 
and are not to wear earrings, necklaces, or bracelets. Watches and 
wedding rings are permitted. 

g. The Event Coordinator will collect the coats, gloves, and hats from 
the pilots on May 1 and will distribute them on October ]. 

B. Smoking 

Smoking onboard the aircraft is prohibited for crew and passengers. 

C Crew Rest Requirements 

This is a Part 91 operation. The FAA does not require the following rest requirements, 
but out of concern for safety and well-being for the crew members, Abercrombie and & 
Htch will honor the following duty and rest requirements: 

1 Minimum rest before duty will be 10 hours; duty time should not exceed 14 
hours. 

2. Duty time for augmented crew should not exceed 18 hours. 

3. Duty time is inclusive of commercial air lining, show-time, shut down duties, or 
any other time spent on the ground in addition to flight time. 



Aircraft Standards p a g e j2 



Crew Standards 



Case 2:10-cv-01675-PD Document 68-2 Filed 04/21/11 Page 16 of 20 



HI. AEEKCEOMBIE & FITCH REPORTS 



A. Introduction 

For Monday through Saturday, Michael receives a daily report, whereas for Sunday, he 
receives the Weekly Report Matthew receives a copy of Uje R2, R6, and Daily Sales 
reports daily. 




B. Accessing the Reports 

1. To access the reports, go to http://Ww.Uiejeffriesfamflyofiice.com 

2. Click on the doors 




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3. Log hr 

a. User name: reports 

b. Password: 54Beach (The "B" must be capitalized) 



Aircraft Standards 



Page 15 



Abercroiobie & Fitch Reports 



Case 2:10-cv-01675-PD Document 68-2 Filed 04/21/11 Page 17 of 20 



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4. Click on the "Microsoft Office OuUook.20D3" icon. 

5. For each day, there should be seven different files: 

a. Daily calendar for Michael: Appears in the previous day's inbox. 
Insert as the first page on top of the reports. 

b. R6 Report Print one copy each for Michael and Matthew. 

a Daily Sales Total: Print one copy each for Michael and Matthew, 
d. Daily Sales by Brand: Print one copy each for Michael and Matthew. 



Aircraft Standards 



Page 16 



Abercrombie & Fitch Reports 



Case 2: 



lO-cv-01675-PD Document 68-2 Filed 04/21/11 Page 



18 of 20 



e. Q2 

f. R2: Print one copy each for Michael and Matthew. 
& Weather Report Europe and USA 

C Printing the Reports 



To print the reports: 

1. Open one of the report files by double clicking on the file name. 









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2. Double click on the attachment to open. 

3. The report will open in PDF formal in a new window. From here, you can print 
the document 

4. Select "File." 

5. Select "Print" 

6. In the printer dialogue box, click on the arrow next to the printer name and 
select "HP2840 Park Drive." 

7. Select "Properties." 

8. Under the Paper Quality tab, select "Tjegal" under Paper Options/Paper Size. 

9. Select "Landscape" printing option. 

10. Print the document 

11. The reports will be available via email at designated times throughout the 
morning of each day. Do not print the reports on Saturdays unless requested. 

12. For Sundays, there is a checklist of the reports and the report times that should 
be printed and placed in the back of the binder. As the reports are printed and 
assembled, write the lime it finished printing and initial the appropriate box. 

13. The following is a list of the reports, with their respective email codes, uumber 
of pages, and the times the reports are available to be printed. 



Aircraft Standards 



Page 17 



Abercrombie & Fitch Reports 



Case 2:10-cv-01675-PD Document 68-2 Filed 04/21/11 Page 19 of 20 



a. Monday through Friday - The Daily Reports 



Email 
Code 


Report Name 


Number 
of Pages 


Report 
Available By 


"Q2 


Abercrombie & Fitch 
Flash Sales by Month 
Calendar Month Comparison 


1 


4.00 am 


*R2 


Abercrombie & Fitch 
Flash Sales by Store 
Calendar Month Comparison 


13 


4.00 am 


R6 


Abercrombie & Fitch 
Direct to Consumer 

Flash Order $ by Department 
Week to Date Orders 
Reported (in 1000) 

Calendar Month Comparison 


1 


5.00 am 


Daily 
Sales 


Abercrombie & Fitch 
Total Company 


7 


5.00 am 


Weather 


Abercrombie & Fitch 
Weather Report 


2 


630 am 


* Report may exceed the stated size 

** Q2 and R2 will be together in one email 






b. Sunday -The Weekly Reports 






Email 
Code 


Report Name 


Number 
of Pages 


Report 
Available By 



Aircraft Standards 



Fags 18 



Abercrombie & Fitch Reports 



Case 2:10-cv-01675-PD Document 68-2 Filed 04/21/11 Page 20 of 20 



*R6 


Abercrombie & Fitch 
Direct to Consumer 
Flash Order $ by Department 
Week to Date Orders 
Reported (in 1000) 
Calendar Month Comparison , 


7 


3.00 am 


"Q2 


Abercrombie & Fitch 
Flash Sales by Department 
Calendar Month Comparison 


1 


5.00 am 


**R2 


Abercrombie & Fitch 
Flash Sales by Store 
Calendar Month Comparison 


13 


5.00 am 


Daily 
Sales 


Abercrombie & Fitch 
Total Company 


7 


5.00 am 


•A 


Abercrombie & Fitch 
Key Item Planning System 
Weekly Recap 
Key Item Plan vs. Actual by Key 
Items/Combos/Actual Store Sales 
(A656) 


200 


7.45 am 


Weather 


Abercrombie & Fitch 
Weather Report 


2 


8.00 am 


J2 


Abercrombie & Fitch 
Key Item Planning System 
Brand Comparison Report 


7 


10.00 am 


Wl 


Abercrombie & Fitch 
All Brands Weekly Operation 
Summary (WOPSUM) 


14 


12.00 pm 



* Report may exceed the stated size 

" Q2 and R2 will be together in one email 



Aircraft Standards 



Page 19 



Abercrombie & Fitch Reports 



Case 2:10-cv-01675-PD Document 68-3 Filed 04/21/11 Page 2 of 20 



D. Compiling and Presenting the Reports 
The reports should be delivered together. • 

To prepare the reports, punch the holes and insert the printed reports into the binder as 
follows: 

1. Set up the hole punch by pulling out the silver calibrated slider so that the edge 
of the hole punch lines up with the 5" mark on the silver calibrated slider. 

2. Insert the top of the reports into the hole punch in a landscape format and 
press on the handle to make the holes. 

3. Insert each report in its designated section, placing it after the tab that marks 
its section. 

4. Present the binders to Michael and Matthew. 

5. Bring Michael's lucky wallet to him. 

6. Add the remaining reports as they become available and place the binder 
beneath Michael's bedside table. 



E. Removing and Disposing or the Reports 

a. Michael usually reviews the reports and takes the binder with him 
on the aircraft on Monday morning. 

b. Ask Michael or Matthew if the report binder should be removed and 
the reports shredded. 

c Ask Michael or Matthew the final destination of llio bag and its 
contents and shade the appropriate box on the bag tag. 

d. All report emails should be deleted the morning following their 
printing and delivery. 

e. The report binders should be sent on to the household. 



F. Useful Contacts 

1. Reports Hotline 614 283 8809 

2. Carrie Meek 614 402 0204 

3. KyeiAmoako 614 429 7306 

4. Dan Outright 614 283 6609 



Aircraft Standards 



Page 20 



AberoDrabie & Fitch Reports 



Case 2:10-cv-01675-PD Document 68-3 Filed 04/21/11 Page 6 of 20 



Officer will not greet the passengers. 

Stewards 

a. For flights with four passengers or fewer, The First Steward should 
stand behind the forward dub seats for boarding. If there is a 
second steward, The Second Steward should stand at the end of the 
credenza. 

b. If there are more than four passengers, The First Steward should 
stand behind the dining table for boarding. The Second Steward 
should stand in front of the galley door. 

If there win be guests on board the flight, the Event Coordinator will email the 
guest information to the crew prior to the flight. The crew should be able to 
readily identify the passengers by name. There will be a laminated copy of the 
headshot sheet that can be taped on the extending table in the galley. Keep the 
sheet out of sight of the passengers at all times. 

The Event Coordinator will confirm as to whether the guest should be shown 
to the aircraft, or if they should wail for Michael and Matthew. If guests are 
disembarking at multiple airports, The First Steward will label the bags and 
The Second Steward will escort all guests to the aircraft 
II they are to be seated ahead of lime, the steward will escort them to the 
seat Matthew usually assumes. If there are more than two guests, the Event 
Coordinator will confirm where guests should be seated if they are to be seated 
ahead of time. 

C Dogs Boarding 

When the dogs are to fly with Michael and Matthew, load the aircraft in the following 
order: 

1. Upon arrival, the houseman will direct the bags to the Captain and the line guy 
according to their designated destination 

2. The houseman will lake the dogs onboard the aircraft, leaving the dogs on 
their leashes. 

3. Once on board, the .houseman will hand the dogs to the steward to tend to 
from there. 

4. The houseman will then carry all canyons onboard to be taken directly to the 
crew rest area. 

5. When Ruby and Trouble travel, Ruby will sit opposite Michael in the cabin, in 
Sammy's seat When Sammy travels, Ruby will sit in Trouble's seat 

D. Luggage 

Ideally, the pilots will receive and load the luggage before the passengers board. If the 
luggage arrives at the same time as the passengers, a line person will assist The steward is 
responsible for any luggage not going in the Baggage Compartment 



B. Guests 
1. 



Aircraft Standards 



Page 24 



Boarding 



Case 2:10-cv-01675-PD Document 68-3 Filed 04/21/11 Page 9 of 20 



VI. IN FLIGHT 



A. Request Response 

When Michael, Matthew, or a guest make a request, respond by saying, "No problem." 
This should be used in place of phrases like, "Sure" or, "Just a minute." 

B. lake Off 

1. When the aircraft is taking off, the stewards should sit in the rear dub seats in 
the galley bulkhead facing forward if the beds are not made up. If the beds are 
made up, the stewards should sit in the rear two seats of the dining area facing 
forward. The First Steward should always be more visible to Matthew. 

2. If there is a guest on the flight, the stewards should sit at the dining table facing 
aft for take off. 

3. If there are sue guests on the aircraft, the flight steward should sit in the rear 
club seats, facing rear. 

4. When there are twelve guests, one flight steward should sit in the crew rest 
area and the second in the jump seat 

C Briefings 

Do not brief the passengers unless there is a need to divert the flight due to extreme 
weather. 

D. Cabin Calls 

If the pilot needs to contact the steward for an issue that is not urgent, call the steward on 
the cabin phone. If there is an urgent matter, use the call button. 

E. Bed Making 

When the passengers are sleeping, the stewards should sit in the bulkhead club seats 
facing aft One steward should always be in the seats. 

If making or disassembling a bed, meal service should be completed first 

L Bed Assembly 

a. Tf a bed is to be made up for the flight, they should be made prior to 
the passengers' arrival, unless there are three or more passengers. 
The third bed should be assembled during dinner. 

b. If there are no guests, set the larger mattresses on top of the smaller 
mattresses. Set the beds up on the four aft club chairs with two 
pillows apiece. The beds should be made up prior to Michael and 



Aircraft Standards 



Page 27 



In Flight 



Case 2:10-cv-01675-PD Document 68-3 Filed 04/21/11 Page 15 of 20 



VIII. MEAL SERVICE 



A. Introduction 

It is the steward's duty to make sure that be has enough time to serve a meal smoothly. 
The steward should let Matthew know when to sit down for meal service, and may 
need to give cues as to the pace of the meal. If there ends up not being enough time to 
comfortably serve the dessert or cheese course, do not try to squeeze in the course. 

B. Silver 

Any silver that will be used during a flight should be polished before use. Used silver 
should be washed and set aside in a Ziploc bag. When returning from a flight on a 
Monday morning, all used silver should be polished upon completion of inventory. Use 
the black gloves for handling and cleaning; use the white gloves for laying the table. 

Once a month, all nlveron the aircraft should be polished. 

C Table Setting 

The linens will be pressed at Two Easton Oval prior to the flight. Dirty linens should be 
placed in the black laundry bag and stored in the baggage compartment. After a flight, 
the dirty linens should be returned to the office to be laundered and pressed. Linens are 
stored in the stewards' pantry at Lane Aviation. 

The table should be laid before the passengers come to the table. 

3. One medium tray liner should be laid 3.5 inches from the edge of the table. 
2- • One dinner napkin should be centered on the tray liner so that the embroidery 

at the bottom of the napkin lines up with the embroidery at the bottom of the 

tray liner. 

3. One luncheon fork should be placed on the left of the tray liner half an inch 
from the bottom of the tray liner. 

4. One dinner fork should be placed to the right of the luncheon forks half an 
inch from the bottom of the tray liner. 

5. One luncheon knife should be placed to the right of the dinner napkin half an 
inch from the bottom of the tray liner. 

6. One dinner knife should be placed to the right of the luncheon knife half an 
inch from the bottom of the tray liner. 

7. ODe white wine glass should be placed above the tray liner so that the right 

Aircraft Standards Pagc33 Meal Service